01922 218394
01922 218394
Privacy policy

Privacy policy

Privacy policy

Privacy Policy

Effective Date: 21.10.2024

GONKA LIMITED ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, postal address, etc.
  • Payment Information: Bank account details, payment card information, and transaction details.
  • Vehicle Information: Vehicle registration details, make, model, and condition.
  • Usage Data: Information about how you use our website and services, including IP addresses, browser type, operating system, and navigation patterns.

2. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from You: When you fill out forms on our website, book our services, or contact us via phone or email.
  • Automatically: Through cookies and other tracking technologies when you interact with our website.
  • From Third Parties: Such as payment processors, business partners, or service providers.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Our Services: To process bookings, arrange transportation, and manage customer support.
  • To Process Payments: To handle payment transactions and refunds.
  • To Improve Our Website and Services: To analyze website usage and improve our services based on user behavior.
  • To Comply with Legal Obligations: To meet any applicable legal, regulatory, or contractual requirements.
  • To Communicate with You: To respond to your inquiries, send confirmations, and provide updates about your service.

4. Sharing Your Information

We may share your personal information with:

  • Service Providers: Such as payment processors, logistics partners, and IT support services to perform essential services on our behalf.
  • Regulatory and Legal Authorities: When required by law, to comply with legal obligations or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, we may share your data with the new owners.

We do not sell or rent your personal data to third parties.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secure servers, and restricted access protocols.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or for as long as is required by law. Once your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request corrections to inaccurate or incomplete data.
  • Right to Erasure: You can ask us to delete your personal information in certain circumstances.
  • Right to Restrict Processing: You can request that we restrict the processing of your personal data.
  • Right to Data Portability: You have the right to request that we transfer your personal information to another organization.
  • Right to Object: You can object to the processing of your data, particularly for direct marketing purposes.

To exercise these rights, please contact us at the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies to collect information about how visitors interact with our site. Cookies help us improve your browsing experience by understanding user preferences and behavior. You can control cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please review this policy periodically for any updates.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

GONKA LIMITED
Phone: 01922 218394
Email: contact@gonka.co.uk
Address: 126 Lichfield Road, Willenhall, WV12 5BB, United Kingdom